FAQ

  • What payment methods do you accept?
  • How long does refund take?
  • What if payment was refused?
  • Is it safe for payment on the site?
  • How to make order?
  • Can I place an order without creating an account?
  • Why is my order not shipped yet?
  • What countries do you ship to?
  • Where is my order confirmation?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order be shipped and how long will it arrive?
  • Can I track my order?
  • Can I return or exchange an item?
  • How long does it take to return an item?

Payment

  • What payment methods do you accept?
  • How long does refund take?
  • What if payment was refused?
  • Is it safe for payment on the site?

What payment methods do you accept?

We accept Paypal & the following credit cards: MasterCard, Visa, American Express and Discover by Paypal.

How long does refund take?

           Refund will back to your original account right away after cancelling order.

What if payment was refused?

  1. Net peoblem, you can try again later or try to use another browser.
  2. Card or verification probelm, better check with bank or paypal.

Is it safe for payment on the site?

Of course yes since this site was powered by shopify.

Ordering and delivery

  • How to make order?
  • Can I place an order without creating an account?
  • Why is my order not shipped yet?
  • What countries do you ship to?
  • Where is my order confirmation?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order be shipped and how long will it arrive?
  • Can I track my order?

How to make order?

  1. Creat an account and log in.
  2. Add items into cart.
  3. Click check out and filll in address.
  4. Leave comment if you have special tips.
  5. Make payment.

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. 

Why is my order not shipped yet?

Usually order processing time is 1-3 working days, except pre-sale items.
For pre-sale items, we need ship it when it has been made such as some handmade or customized items, and you can check the pre-sale time from product description or with our customer service.

What countries do you ship to?

We ship to most regions worldwide. when you click check out, you can see the shipping option, if there is no shipping option, which means your coutnry is not in the shipping regions, and you can also contact us to see if we can add your coutry in.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at smilehouse4910@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

You can contact us to cancel order at any time before processing via smilehouse4910@gmail.com

Can I alter my order?

Order can only be modified before shipping, better contact us via email or inbox before processing.

When will my order be shipped and how long will it arrive?

  1. Processing time of order is around 3-5 days.
  2. Commercial shipping: 7-15 days to arrive usually.
  3. Express shipping: 3-10 days to arrive usually.
  4. Pls notice it will take longer during peack season or to some countries without direct dispachment.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.Or you can contact us to  help to track.

Returns

  • Can I return or exchange an item?
  • How long does it take to return an item?

Can I return or exchange an item?

We offer return and exchange within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Pls contact us via email or inbox if you need return service.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email.