Shipping policy

Order processing time

In stock items: Usually in 3 working days
Presale items: Pls check the stock information on product detail page or with customer service.

Transportation time
We provide FREE SHIPPING for Standard or Commercial shipping to most countries according to whether the destination country have a matched delivery sation. And Express shipping shoule be pay extra if you need this upgrade. Pls check on our shipping policy page.
Standard shipping: 20-40 working days to most countries
Commercial shipping: 7-15 working days to most countries
Express shipping: 3-7 working days to most countries

1.How to track order?
You will receive shipping notification and tracking number by mail when we send order, which you can use to sign in account to track order, or you can contact us to help to track.
2.What if tracking doesnt update?
If your tracking stucked, pls contact at support@smilehouseofficial.com as soon as possible to help you to check the further information。